2889 EAST HASTINGS STREET, VANCOUVER, British Columbia, V5K 2A1, CANADA
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Policies

Terms

Check in/out time

  • Check-in time: 16:00
  • Check-out time: 11:00
  • Late checkout available (charges may apply). Please contact hotel directly.
  • Early check-in is based upon availability at time of check-in. Please contact hotel directly

Age requirement policy

  • Guests must be 19 years or older with photo identification to check-in

Taxes

  • 5% GST
  • 8% PST (Accommodation Sales Tax)
  • 3% MRDT (Occupancy Tax)

Guarantee Policy

A Credit Card is required for this reservation.
A Credit Card must be presented to check in, a hold will be placed on your card account for the full anticipated amount to be owed to the hotel, including estimated incidentals, through your date of check-out and such hold may not be released for 72 hours from the date of check-out or longer at the discretion of your card issuer.

Cancellation & Deposit Policy

If you do not contact the hotel to cancel or modify your reservation by 4pm local hotel time on the specified check-in date, you will be charged one night room and tax. Special conditions may apply based upon specific rate promotions which supersedes this general policy.

At check in, the front desk will verify your check-out date. Rates quoted are based on check-in date and length of stay. Should you choose to depart early, price is subject to change.

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

Family Plan Policy

Children who are 18 or younger sleep for free in the existing bedding of a room shared with a paying adult.
Note: At this hotel guests 17 and under are considered children. All other guests are considered adults.
Note: Not all rooms may be able to accommodate cots or cribs. Please contact the hotel directly for more information.

Extra Charges

  • Third & Fourth Adult: $15 per person per night plus taxes
  • Cot: $15 per night plus taxes
  • Crib: No charge

Pet Policy

In-door small to medium sized cats and dogs are welcome.
Please contact the hotel directly when making your reservation as not all rooms will accommodate pets.
Pet fee: $15 per pet per night plus taxes.

Privacy Policy

Confidentiality & Privacy Policy

It is the strict policy of The Aquilini Group that personal information, such as your name, postal and e-mail addresses or telephone numbers, is private and confidential. Accordingly, any personal information you choose to provide is stored in a secure location, is accessible only by our designated staff, and is used only for the purposes for which you provide the information, such as replying to your requests, inquiries and comments, sending you newsletters or notices of new developments or other purposes which are disclosed at the time of collection, with your consent or as permitted or required by law.

The Aquilini Group respects the privacy of all Web site visitors. We are committed to maintaining your confidence and trust. We have implemented the following privacy policy to protect personal information that you provide to us online.

No Disclosure of Information to Third Parties

Any personal information that you have entrusted to our care will not be released to third parties, except as necessary to fulfill a service you have requested, such as forwarding further information concerning a development.

We will release your personal information if required in a judicial or governmental investigation or proceeding.

We will not sell, distribute, post, copy, or otherwise disseminate your e-mail address or other personal information to others.

No Tracking of Identifiable Information

Our systems are not set up to track or distribute personal information about Web site visitors. It does recognize the home server of visitors. For example, we can tell which Internet Service Provider our visitors use, but not the names, addresses or other information about our visitors that would allow us to identify the particular visitors to our site. This information is used only for internal purposes by our staff, to improve the operation of our Web site services.

We track information about the visits to the various parts of our Web site. For example, we compile statistics that show the number of visitors to our site, and the site sections and/or pages visited. These aggregated statistics are used internally to better provide services to our visitors. These statistics provide an overview of how visitors use our site, but contain no personal information and cannot be used to gather such information. 

Changes to this Policy

The Aquilini Group reserve the right to modify this Policy at any time. If this Policy is modified, we will post the modified Policy on the Aquilini Group Sites. Please review this Policy from time to time to ensure your familiarity with its terms. Your continued use of the Aquilini Group Sites constitutes your acceptance of the terms of this Policy, as amended from time to time. This Policy relates to all online and offline activities of the Aquilini Group.

Third Party Links

Our website contains links to third party sites. Please be aware that The Aquilini Group is not responsible for the privacy practices of such other sites. We encourage you to read their privacy policies.

Disclaimer

This website contains no representations or warranties of any nature in respect of a development or The Aquilini Group. Any such representations or warranties must be contained in any legal document entered into between The Aquilini Group and any visitor to this website.