Policies

Terms

Learn more about our pet-friendly hotel in Vancouver! Check out important information about our check-in and check-out times and our pet policies.

Check in/out time

  • Check-in time: 16:00
  • Check-out time: 11:00
  • Late checkout available (charges may apply). Please contact hotel directly.
  • Early check-in is based upon availability at time of check-in. Please contact hotel directly

Age requirement policy

  • Guests must be 19 years or older with photo identification and valid credit card in name of registered guest to check-in.

Taxes

  • 5% GST
  • 8% PST (Accommodation Sales Tax)
  • 3% MRDT (Occupancy Tax)

Guarantee Policy

  • A Credit Card is required for this reservation.
  • A Credit Card must be presented to check in, a hold will be placed on your card account for the full anticipated amount to be owed to the hotel, including estimated incidentals, through your date of check-out and such hold may not be released for 72 hours from the date of check-out or longer at the discretion of your card issuer.
  • Credit Card may be pre-authorized by the hotel in advance of check in to ensure the validity of the credit card.  If the credit card is found to be invalid the hotel will attempt to contact the guest on the registration to secure a valid credit card.  If this can not be done the hotel reserves the right to cancel the reservation as it is deemed invalid at that time.

Cancellation & Deposit Policy

If you do not contact the hotel to cancel or modify your reservation by 4pm local hotel time on the specified check-in date, you will be charged one night room and tax. Special conditions may apply based upon specific rate promotions which supersedes this general policy.

At check in, the front desk will verify your check-out date. Rates quoted are based on check-in date and length of stay. Should you choose to depart early, price is subject to change.

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

Family Plan Policy

Children who are 18 or younger sleep for free in the existing bedding of a room shared with a paying adult.
Note: At this hotel guests 18 and under are considered children. All other guests are considered adults.
Note: Not all rooms may be able to accommodate cots or cribs. Please contact the hotel directly for more information.

Extra Charges

  • Third & Fourth Adult: $15 per person per night plus taxes
  • Cot: $15 per night plus taxes
  • Crib: No charge

Pet Policy

In-door small to medium sized cats and dogs are welcome.
Please contact the hotel directly when making your reservation as not all rooms will accommodate pets.
Pet fee: $25 per pet per night plus taxes.